Selected work
Transformation in practice.
Selected programmes and engagements spanning enterprise technology, institutional transformation and digital strategy.
01
Higher Education
OneDigital
Building the connected, intelligent university.
Institution-wide transformation spanning systems, processes, data and digital experiences, creating the foundation for a connected and increasingly intelligent institution.
Transformation scope
- Strategy
- Transformation roadmap
- Process
- Process reengineering
- Platforms
- ERP & enterprise integration
- Data
- Connected data foundations
- Experience
- Student & stakeholder journeys
From fragmented systems to a connected digital ecosystem
Unified ecosystem · Data-led decisions · Intelligent experiences
02
Global Enterprise · BT Group
Enterprise Service Transformation
Modernising service management at global scale.
A decade-long enterprise transformation spanning 24+ business units, modernising legacy platforms and connecting service management, operations and governance into a scalable global service ecosystem.
Transformation scope
- Strategy
- Programme governance & roadmap
- Platforms
- Remedy → ServiceNow modernisation
- Integration
- ITOM · GRC · Splunk · CMDB
- Delivery
- Vendor & commercial management
- Impact
- £14.3M+ cumulative value delivered
From legacy platforms to a modern service ecosystem
24+ business units · 32% quality improvement · 28% fewer incidents · £14.3M+ cumulative value
03
Program governance
Turning transformation strategy into controlled execution.
Building the governance structures, decision frameworks and delivery disciplines that keep complex transformation programmes aligned, accountable and focused on outcomes.
01
Strategic direction
Vision · Outcomes · Priorities
02
Program governance
Roadmap · Decision rights · Dependencies
03
Delivery control
Risks · Milestones · Financials
04
Value realisation
Benefits · Adoption · Outcomes
SAFe
Certified SAFe Product Owner
PRINCE2
PRINCE2 Practitioner
MSP
Managing Successful Programmes Practitioner
From transformation ambition to governed execution.
Clear accountability · Controlled delivery · Measurable outcomes