Head of Digital Transformation, Shiv Nadar Institution of Eminence
Turning transformation strategy into systems that actually run.
Twenty-two years leading enterprise and institutional technology change — from ERP and LMS modernization to AI adoption — across global telecom and, now, higher education. I work where ambition meets governance: translating board- and provost-level priorities into roadmaps that survive contact with legacy systems, budgets, and people.
What I spend my time on
Three threads — different work, but each shapes the others.
Digital transformation
Twenty-two years leading ERP, LMS, and ITSM modernization across global telecom and, now, a research university.
See the track record →AI in higher education
A four-phase maturity model for moving institutions from AI pilots to AI-native operations, without outrunning governance.
See the approach →Writing
Field notes on digital transformation and AI, drawn from running technology change inside universities and global enterprise.
Read the writing →Certifications & recognition
Formal credentials underpinning the program and governance work above.
- ServiceNow Certified System Administrator (CSA)
- ServiceNow Certified Implementation Specialist (CIS)
- Certified SAFe Product Owner
- Certified SAFe Scrum Master
- Managing Successful Programmes (MSP) Practitioner
- PRINCE2 Practitioner